NAN & LU HELP CENTER

How to contact customer service?

If you have questions regarding our online store (ordering, account questions, technical questions), please contact us via our Contact pagge
Can I cancel my order?

If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact us via our Contact Page
What should I do if the payment is not accepted?

Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should, but you still can't make the payment, please go to our Contact Page and submit a form to notify us about the problem. We can manage the order manually.
What information should I input when ordering?

Our online ordering system will ask for all the important information you should submit for faster and better shipping.
How can I order?

You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
What payment methods can I use?

You can use all the major credit cards
Do you have the product in stock?

All the products which are shown on our site are available. Order lead time depends on the products and quantities.